Resolved Question

Can someone explain this to me regarding Royal mail lost item compensation?

I sent an item and it may have been lost by the post office I sent it first class recorded I have pasted this off their site does it mean you get a maxium of £35.00 compensation or £35.00 and lower market value?

The Item I sent was worth £95

For stamped and metered items a postage refund plus compensation on the basis of actual loss, where evidence of posting and evidence of value can be provided. This compensation is subject to the maximum payable being the lower of the market value of the item and statutory maximum of 100 x 1st Class stamps at the first weight step.

Best Answer - Chosen by Voters

You need to have a "Proof of Postage", something you can ask for free at the Post Office when you send it, and some sort of evidence of the item's value. Usually, you tell the Post Office Clerk the value of the item when you send it, for insurance purposes, and this should be on the PoP.
If you have these, you can claim back the value of what was lost.

If you don't, or turned down the offer of extra insurance (this is usually implied by your answer to the "is it valuable?" question), then I believe the maximum you can claim is £36.

Ring up customer services for more information. Contact details can be found on the RM website via Google.

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Other Answers (1)

• Check your postage receipt .. the max. payable is printed on it ..

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