Resolved Question

Unpaid Customer: left the store without paying, but i have his details?

Hi,

I would much appreciate if you can comment on below.

I have had a customer at the store few weeks ago who have failed to pay for the goods and services and simply left the store. The sum is not massive, £80, but still..... We don't have facilities to accept debit/credit card payments, so he left the store claiming to get to the cash machine and back. He left his docs (i realised that they were rubbish only when he left) but one sheet had his contact name, address etc. After several unanswered phonecalls I emailed the person, he stated that will arrange his "staff member" to bring the payment over. Its been weeks since, he doesn't respond to phonecalls neither emails.

I was wondering what can be done at this stage? I really want them to realise that such behaviour is unlawfull. I have his contact details, work address and even CCTV evidence as well as one email in reponse which confirms that he is fully aware of this fact.

Can i report this matter to the police or other organisations?

Appreciate your comments.

Best Answer - Chosen by Voters

u shouldve reported it to the police in the first instance, not wait to contact the person first. if he turned around and said u were hassling him or threatening him u would be in trouble now

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Other Answers (6)

• If he owes you money and you have his address, you can issue a County Court summons using the small claims procedure. Write down as much information as possible, go to the Court Office and the clerk will tell you what to do next.
  
  You can complain to the police and they may decide to prosecute - but you'd be unlikely to see your money again.

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• speak to the police - it is theft for him to do that.
  
  also - for future reference, if a customer wants to pay for something and is just going to the cashpoint to get some money, then dont let them leave with the goods, keep them until they return.

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• I would phone the police. There isnt really a lot else you can do at this stage. They will hopefully go round and get him to pay. Did he take the goods? What services did he not pay pay for?

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• Just file a police report; this has happened to my sister many times, unfortunately. She has only once been lucky enough to get the guys name, and the cops sorted it all out for her.

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• You should have reported this ages ago.
  
  You've been had m8

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• The guy is committing culpable fraud ..do him speak to the cops.

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